Booking & Cancellation Policy
At Wellness by AD, we value your time and strive to provide every client with exceptional care and personalized attention. To ensure a smooth experience for all clients, please review our booking and cancellation policy before scheduling your appointment.
Booking Appointments
Appointments can be booked through our website, by phone, email, or any other approved booking channel.
To secure certain treatments or extended sessions, a deposit or valid payment method may be required at the time of booking.
Your appointment is considered confirmed once you receive a confirmation email, text message, or direct confirmation from our team. Booking requirements may vary depending on the treatment selected
Appointment Confirmation
Once your booking is confirmed, you may receive appointment reminders via email or SMS.
Please ensure your contact information is accurate so you receive important updates regarding your appointment
Cancellation & Rescheduling
We understand that plans can change.
If you need to cancel or reschedule your appointment, please notify us at least 24 hours before your scheduled appointment.
Appointments cancelled with sufficient notice can usually be rescheduled without penalty, subject to availability.
Cancellations made with less than 24 hours’ notice may result in:
- Loss of any booking deposit
- A cancellation fee
- A requirement for full payment before future bookings
These policies help us accommodate other clients waiting for appointments.
No-Show Policy
Clients who fail to attend a scheduled appointment without prior notice (“No Show”) may be charged the full appointment fee or forfeit their booking deposit.
Repeated no-shows may require full prepayment for all future appointments or may result in limited booking privileges.
Deposits
Some treatments require a booking deposit.
Unless otherwise stated:
- Deposits are applied toward the total cost of your appointment.
- Deposits are non-refundable.
- Deposits may be transferred to a new appointment if sufficient cancellation notice is provided.
Certain promotional offers or special events may have separate deposit requirements.
Payment
Payment is due at the completion of your appointment unless prepaid.
We accept approved payment methods available at the clinic or through our online booking system.
Prices are subject to change without prior notice.
Refund Policy
Due to the nature of our professional wellness and treatment services:
- Services already performed are non-refundable.
- Packages, memberships, gift cards, or prepaid treatments may have separate terms and conditions.
- If you have concerns about your treatment, please contact us within 72 hours so we can review your experience and determine an appropriate solution.